Cancellation & Refund Policy – Bathmate.in
At Bathmate.in, we strive to ensure complete customer satisfaction with every purchase. Please read our cancellation and refund policy carefully before placing an order.
Order Cancellation
- Orders can be cancelled before they are shipped. To request cancellation, please contact us at [your support email/phone number] as soon as possible.
- Once an order has been shipped, it cannot be cancelled.
Refund Policy
- Due to the nature of our products (personal and hygiene-related), we do not offer returns or exchanges once the product is delivered, unless the item received is:
- Damaged during transit
- Defective or not functioning as intended
- Incorrect (wrong product sent)
Return Process (Only for Damaged/Defective/Wrong Items)
- Inform us within 48 hours of receiving the product by email at [info@bathmate.in] with your order number and a photo/video of the issue.
- Once verified, we will offer a replacement or full refund based on the issue.
- Refunds, if applicable, will be processed within 5-7 working days to the original payment method.
No Refunds or Returns Will Be Accepted If:
- The product has been used or tampered with.
- The return request is made after 48 hours of delivery.
- The product is returned without original packaging.